Return & Refund Policy

Thank you for shopping at Vacpulse. Your satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

We offer returns only in the following cases:

The product is damaged, defective, or not as described.
You received the wrong item.

To be eligible for a return:

You must contact us within 7 days of delivery.
The item must be unused, in the original packaging, and with all accessories.

2. How to Request a Return

To initiate a return, please email us at tokyokhant@gmail.com with the following:

Order number
Reason for return
Clear photo(s) showing the issue

Once approved, we will provide you with further instructions.

3. Non-Returnable Items

Returns are not accepted for:

Items without original packaging
Products that are used or damaged due to misuse
Change-of-mind purchases

4. Refund Process

Once your return is approved and inspected:

We will notify you about the refund status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
In some cases, partial refunds may be issued depending on the situation.

5. Late or Missing Refunds

If you haven’t received your refund yet:

First, check your bank account again.
Then contact your credit card company – it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, contact us at tokyokhant@gmail.com.

6. Order Cancellations

Orders can only be canceled within 12 hours of placing them.
After this window, the order is already being processed and cannot be canceled.

7. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us immediately with proof (photos or video), and we will offer a free replacement or refund based on the situation.

Contact Us

If you have any questions about returns or refunds, we’re here to help:
📧 tokyokhant@gmail.com